Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. What if I don't know the plate number of my rental car? gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Definite miles better than the outfit I booked with last year. Here are 8 tips for writing great reviews. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Bookmark. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Follow us on Twitter for the latest WSF information! View Actual Score Check Background This. Really poor service - i would have nothing to do with this company. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Made the booking and ended up feeling very happy that it was so easy. Kind regards, Maya from Direct Ferries. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. I made reservations Find out how we combat fake reviews. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. When cancelling via phone or email the cancellation fee is 30/35. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Follow the Ground Transport signs and directions in your app to get to the location. For contact details visit our. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. I have travelled many times ever since my first positive booking experience. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. or submit an enquiry. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Hi all. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. WSF is the largest operating public ferry system in the US! We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. I had the same problem with P&O and vouchers. Please don't hesitate to contact us, if you have any queries. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. I even tried to take a person off and they wanted 214?! WebPlease use the contact form on our website to request a ticket change. According to Desaru Coasts website, therell also be a bus station coming soon. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Would recommend at all cost, better buy is straight from actual company. If you make a mistake when booking online, you can cancel your booking at no cost Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Less than 24-hours or failure to show for travel. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. It was actually in USA dollars so my trip cost 1200 which is extortionate! Maybe down to mobile network delays but thought I should let you know. Find out how we combat fake reviews. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We must get on line 48 hours before ferry date to get our tickets. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! It's now a month later and they still haven't refunded me! Dear Donal, Many thanks for your review! Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. We had the same with Qatar. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Click on a category below to reveal the related questions. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. But, although they sent a confirmation, they make it clear that it's not a ticket. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Please don't hesitate to contact us, if you have any queries. Can I cancel them and get a refund? We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. For a better experience, please enable JavaScript in your browser before proceeding. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Buying a ticket was easy but now to see how the experience on board will be in a few months! Companies can ask for reviews via automatic invitations. If youre booking a ferry with Brittany Ferries go direct! It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Instead we have an inside room. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. We do care about our customer and completing all amendment requests that we receive. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Thank you for booking with Direct Ferries. Diabolical way to treat disabled, limited income people , or even anyone!! Phone. We are both english and always lived in England Direct Ferries have no phone available to discuss. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund 91% of travellers recommend this experience. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! However it took 5 weeks, dozens of emails for you to confirm the agreement. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Please also note that the refund amount depends on the policy of each ferry company. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. 2023 Trustpilot A/S. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. You are using an out of date browser. The prizes changes after you first buy the ticket. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. EVER! Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Can I request a ticket cancellation/change on behalf of another passenger? Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. You have been added to the directferries.co.uk mailing list. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Well done Direct Ferries. pack jumper cables, ice scraper, warm clothing, snacks and water. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Can I cancel them and get a refund? Needed to change tickets. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. The website was setup easily and everything worked fine. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Please note that cancellation requests cannot be made via phone. Stay away. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Download the Direct Ferries app or manage your booking online through My Account. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Location is not clear? However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. This is why we offered you the closest alternative available we found with the ferry company you chose. These vermin are interested only in your money - not servicing customers. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. are wise potato chips vegan,
