Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. the service is performing badly and we've taken enforcement action against the provider of the service. A fantastic level of care was provided for my daughter while here. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. the service is performing well and meeting our expectations. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. During 19/20 there were three CQUINs for SDEC. Thank you again! Tickets cost 3 and the journey takes 5 min. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care - we'll pass your stories to the people in health and social care who can make a difference. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a The hospital states this is the largest donation in Russell Medicals history. I recently came into hospital on the day surgery unit for a SLNB and biopsy. There was insufficient senior medical and specialist oversight and in reach to the department. Patient Experience Team. This condition related to the provision of specialist medical in reach and support into the emergency department. You can search by name or top speciality. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. The emergency department (A&E) is busy and overstretched. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. You may be admitted to AMU if your expected length of stay is 48-72 hours. Staff were not always using clinical judgement alongside NEWS scoring criteria. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Have you experienced something like this, here or elsewhere? The diagnostics service was not up to date with the most recent ionising radiation regulations. or call us on 0845 113 0012, Response from They tell me everything they're doing.". This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. This affected the safety and management of patients. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Menu The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The trust has responded well to the Keogh review in 2013. All the best and take care. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Russell Medical has been accredited by The Joint Commission since 1959. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. WebFind a Physician or Specialty. We saw and were told that staff were responsive and provided people with appropriate support. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. We found that people's complaints and comments were taken seriously and escalated when appropriate. What's the least amount of exercise we can get away with? The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. 2023 Russell Medical. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Address We are centrally Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. The firm said it had complied with the order and the safety of staff and patients was its top priority. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. 18 April 2018. Russells Hall Hospital AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Visit https://www.careopinion.org.uk My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. The improvements required by the trust were within the grasp of the trust and its leaders. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Dudley We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Our mission is simple: Being the best because, we care. Let's make care better together. I want to especially thank the skip navigation We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Mill House Coffee is []. Let us know if this is OK. Well use a cookie to save your choice. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Visit https://www.careopinion.org.uk We rated it them as requires improvement because: Published ADVERTISEMENT: Services or products are not endorsed by the Trust. This means there is low to moderate transmission of COVID in the community. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. 6 September 2018. Learn more. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. ADVERTISEMENT: Services or products are not endorsed by the Trust. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. The Trust also provides community services for adults (including sexual health) and End of Life Care. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Read about our approach to external linking. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Health Education England will join us in April 2023. Wed also like to use analytics cookies. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. 15 March 2011, In We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. We saw that a number of improvements had been made to the diet and fluids that people received. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The service made sure staff were competent for their roles. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Creating a new NHS England: NHS Digital and NHS England have now merged. Our hospital brings together high-tech state-of-the-art technology for improved Published Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. All the best and take care. or call us on 0845 113 0012, Response from The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Some improvement in patient flow through the ambulance triage assessment area were seen. Stourbridge, The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. We are proud to be the healthcare partner you trust to care for those you love. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. the service is performing well and meeting our expectations. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. There were areas of poor practice where the trust needs to make improvements. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. One person we spoke with said, 'I have no complaints about this hospital. Any other browser may experience partial or no support. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Our rating of safe was Inadequate overall. Read about our approach to external linking. Out NHS is amazing all staff were professional and amazing. For more information on ratings, please visit medicare.gov. I'm so glad we've chosen Russells Hall as our hospital to give birth in. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The trust employs around 4,147 whole time equivalent staff (WTE). My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. Russells Hall Hospital 5 years ago. Your staff could not have been more professional or efficient. At least one standard in this area was not being met when we inspected the service and Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Our rating of services stayed the same. On the first floor is a 30-bed short stay ward. They said the symptoms indicated COVID. Staff assessed and monitored patients regularly to see if they were in pain. Tell us what was good and what could be improved, say thanks or call for change Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. 4688/4676) Lisa Evans-Dimmock. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Cant fault the staff and the service. Pensnett Road, Dudley, West Midlands, DY1 2HQ We are continuing to monitor progress against these. West Bromwich, As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Any other browser may experience partial or no support. Russian minister laughed at for Ukraine war claims. Can Nigeria's election result be overturned? WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Russells Hall Hospital Accident and emergency Inadequate The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. By choosing well, you will help to reduce the burden on essential emergency services. Clinical observations were not undertaken in a consistent manner. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Browser Support If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Patient Experience Team. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. [Very happy with 'Staff skills'] nhs.uk Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Dudley Arrangements were in place for the safe handling of medicines. Staff feel able to develop their own ideas and have confidence that the trust will support them. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Change my preferences Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Staff we spoke with did not realise this. Allied health professionals made up the largest group of staff required for imaging services. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. WebWe offer a 24 hour stroke service at Russells Hall Hospital. The complaints were analysed to look at trends, for changes to be implemented. If you need sub-specialty input, you will then be referred to different specialties. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. The Russell Legacy Project will be located on the hospital campus in Alexander City. After firstly being admitted with a cellulitis infection in my left leg There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Medical secretaries: Bev/Ruth (ext. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Some patients with suspected sepsis were not identified or managed appropriately. financial benefits and cost savings for hospitals, and often for patients too. AEC/RAB (ext. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. I wouldnt hesitate to re commended Russells Hall to give birth in.

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