Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. The store was just down the street, everything the customer wanted was available, and the . Tap the item you want to edit. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Instacart allows you to bookmark items for later purchasing, if you want to. Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. Here's what I found out: As a general rule, Instacart shoppers do not steal groceries, but it has happened. Items may be out of stock. When it's time for delivery, you'll see a message in the Instacart app's order screen. In-app. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. This is a drop-down selection box and is completely optional. If you're not sure how to place an order, this wikiHow will help. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. Rescheduling a delivery. : To select your own replacement, tap or click on the item, then select. They just can't place their opinions about that customer in the Instacart system. Tap See Shopped Items to view items already found and changes like replacements and refunds. Add a delivery address and payment information, then place your order. Customer Service Manager. You can check your order status with the Instacart app or website. Click Add Promo or Gift Card. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. Tap the current order. Log in to help us get you to the right help quickly. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). Adding items after checkout. Spotted something you like? This is the default option for when items arent available. ). Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Keep in mind youll be refunded or charged for the difference in price for replacement items. Give us as many details as you can about the item, including the quantity. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. link at the top of the screen to let them know if you want to add items to your order or make other changes. Log in to help us get you to the right help quickly. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! You can quickly add the product to your shopping list right from the search page by pressing the + sign. Just be careful about what you ask the shopper to add and be understanding if they refuse. Tap the item you want to edit. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. Thanks to all authors for creating a page that has been read 15,409 times. At the top left, click the 3 horizontal lines. Sign up for wikiHow's weekly email newsletter. 1. Cosco..for one person?? Change quantity or remove an item. . After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. Tap the 3 stacked horizontal lines in the upper left corner 2. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Choose your tip amount and click Place order. If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. Once you favorite an item the button fills in green and says Favorited. Once you favorite an item the button fills in green and says Favorited. Park in a Curbside Pickup spot, and we'll load your car for you. Begin typing to search, use up and down keys to navigate, enter to select. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. When it's time for delivery, you'll see a message in the Instacart app's order screen. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. You can view your favorites under the Buy It Again category on a store's homepage. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. This article will explain how you can add a special request to your Instacart order. Tap the "Rate Order" button at the bottom of the screen. For best results, download the latest version of the Instacart app for iOS or Android. Tracking your order and delivery. Instacart Business Model Canvas The 4 step model about How Instacart Works: A customer places his order for groceries and pays online to Instacart. When your personal shopper begins working on your order, youll see a message in the Instacart app. You can customize colors and add your logo to the top of the page. We use cookies to make wikiHow great. Indicates whether the order received Instacart+ membership benefits. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Yes!!! C To view your orders, select the option. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Want to chat with your shopper? Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. Include your email address to get a message when this question is answered. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. . It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Spotted something you like? After selecting your choice, you may receive a dialog box asking you if you'd like to start Instacart Express for a year and save on the delivery costs for this order. Tap the plus or minus symbol to increase or decrease quantity. The first step is actually making the purchase. Tap them before adding your quantity to the cart. Tap Change. Tap the plus or minus symbol to increase or decrease quantity On the website 1. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. For best results, download the latest version of the Instacart app for iOS or Android. (The minus sign will be available if you tap the item first. Log in to the app if you haven't already done so. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Note certain items, such as alcohol, may not be added after your order is placed. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. Adjust the item quantity by using the + or - buttons. If you have order notifications turned on, look for alerts when an item is replaced or refunded. You'll see a dialog box display saying "Delivery (hourly time range). Press question mark to learn the rest of the keyboard shortcuts. Contactless delivery is available with our "Leave at my door" option. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . page to review your items and add any instructions, Item instructions carry over to future orders. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. When you get to the store, follow the instructions to let us know you've arrived. Defaults to false. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. Tap the current order 4. You can adjust charges on your EBT card up until you . You can search the catalog or choose a replacement from a list of suggestions. to review your notes when ordering the same items in the future. But missing items aren't necessarily proof that the Shopper stole them. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Confirms that the order was delivered to the address provided. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"