Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. The outside viewing deck does not have reserved seating. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. No input is required. New to Clipper? Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Otherwise, you will be logged out automatically. Funds are immediately available when added using a vending machine at BART. This page includes how it works, mobile payments and Clipper mobile app. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Once you hear a single beep that means youve paid your fare and are good to go! Im so glad that I dont have to go into the office the last two weeks. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. What happens if I tag on, but I change my mind? Clipper on your phone will not unlock a bikeshare. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. You can use our automated phone service 24/7 to check balances and pass expiration dates. Clipper account access including checkingyour balance can be found on the Clipper website. Yes. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Select Clipper card and follow the instructions to add a card and load value. You can also set up Clipper on your phone through Apple Wallet. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. To find out more information about replacing an RTC card, please visit 511.org. Clipper: Clipper is the all-in-one transit card for the Bay Area. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Choose your payment method and complete the order. No notice, even though they have my email? Paper Tickets We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. To provide payment, log in to your Clipper account and edit the payment information in My Profile. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. learn more. Only registered Clipper cards are eligible for refunds. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Your card should arrive within 5 to 10 days. You can also modify your booked seats at anytime by visiting our seat selection portal. The exception is BART HVD, which will be available the following day. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Please submit all travel cancellation or change requests through our Contact Us page. Key Clipper information translated to Chinese. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? We strongly recommend that you check-in online prior to arriving at our terminals for travel. How do I set up and use a Clipper card on my phone? Visit Us Get an adult, Youth or Senior Clipper card Our terminal in Victoria is currently open 10:00am 5:00pm. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. While Clipper is used to pay for BART, it is not a BART product. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. HVD applies only to BART rides. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Weekly and monthly passes are not available. Your session is about to expire due to inactivity. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Select machines accept credit and debit cards. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Be sure to review the paper ticket fare chart at the station. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. What happened to my order? I loaded value online, but when I tried to use my card, it wasnt there. Clipper card pending passes cash value. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Some purchasing limits applyas outlined on our sales page. You will need to tag your card to a card reader or ticket machine to activate it. A couple of things have to happen before you can use the value. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Everything you need to know when you travel with Clipper! Seniors age 65 and over get62.5% off with a Senior Clipper card. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. A: Your anger is warranted. Check out our sample Victoria Clipper V gift shop menu. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? For more information, visit Sales and Service Locations. To add value to your Clipper card, open your mobile wallet on your phone. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. He started his journalism career as a sports editor in Iowa in 1975. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. If you want to ride, you will need to tag again. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Choose to stay logged in or to log out. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. The Google Privacy Policy and Terms of Service apply. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. This might take a few seconds. Get Morning Report and other email newsletters. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. This means we couldnt process your payment for automatic reloading. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. For more information, please see our Seattle-Victoria fast ferry schedule. You will need to use this new email address the next time you log in to your online account. If your card is registered, contact us so we can block your card from further use. Discounts; Where to Use; Locations . When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. We will automatically send a declined payment notice to the email address in your Clipper account. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Roadshow. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). How long do I have to pick up the value before it expires? Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. What's the difference between cash value and BART high-value discount (HVD) tickets? If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. There is a 50 cent surcharge per trip for paper tickets. Find your service: AC Transit. The RTC Clipper card is a photo identification card. My transit benefit program told me they sent you the money. U.S. Immigration . If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Indeed! Pre-Tax Transit Benefits. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Add Clipper to your phone before you take-off! Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. What is the best way to tag on the new Clipper card readers? But if you tag off, Clipper will return the difference of $6 to your card. Please enter the ages for all children 18 and under. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. questions, log in to your account. In addition, we offer a full range of beverages options, including locally-distilled spirits. See full menu. You can use Clipper cards on all Bay Area transit agencies. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Please visit theUS Homeland Security websitefor more information. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. What is the difference between a limited-use ticket and a Clipper card? Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Opens in new window. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Your mobile wallet will display purchase options for your selected Clipper card. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. I have loaded a lot of money on a clipper card through the website months ago. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. However, there are 3 Clipper vendors at SFO. Complete the form below and a dedicated account manager will be in touch. Three beeps and a red light means your card wasnt accepted. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Will the toll lanes reduce traffic jams? Email: FanAssist@Clippers.com. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Set up is easy and can be done on the spot or in advance while you are at home. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. All Access Digital offer for just 99 cents! The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. BART is primarily selling paper tickets from the vending machines. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. To add a card to your Android phone, open Google Pay and click the + sign. Key Clipper information translated to Spanish. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. If you have a monthly pass, it will obviously expire at the end of the month. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. We do allow walk-up day-of guests to purchase tickets if space allows. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. 2020, Metropolitan Transportation Commission. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. This page includes Proof of eligibility, Eligibility change, and Balance transfers. There are no discounts available at the BART vending machines. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Yes. Phone: (213)-204-2900. A little work up front helps you save money. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Please call 800-888-2535 or submit your request via our contact us page. Choose an Option to Begin Planning Your Trip. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. So if your primary funding source is declined, your order will be charged to your backup card. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. This page includes when value is available, online orders, different types of value, and blocked cards. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. This site is protected by Google's invisible reCAPTCHA. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. My card/value was blocked due to an expired credit card. For more information, please see our Correct, all reserved seating is located indoors and you will select your seats when booking your trip. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). I loaded value online, but when I tried to use my card, it wasnt there. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Pay With On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. You will select your seats when making your booking. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Key Clipper information translated to Chinese. All rights reserved. . The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Prior to that he was an assistant sports editor at the paper from 1984-1987. Ticket Central. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. This is just another barrier to transit: an opaque payment system. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. After your second tag, the card reader will display a message that your initial tag was refunded. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Yes, there is. Youth 5-18 years old get 50% off with a youth Clipper card. When will I be charged for my Auto-Reload value? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Purchase at various retail locations , including BART and Walgreens. You must apply for an RTC Clipper card in person at a participating transit agency. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. "It's overwhelmed our ability to process the applications." All rights reserved. Learn more on our luggage policy. What does it mean to pick up my value and why do I have to wait to do it? The Salish Sea is world famous for observing a vast array of whales and sealife. Yes. Please plan accordingly and allow sufficient time. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Choose to stay logged in or to log out. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Clipper cards pending pass? If you already have a card, you can choose to set up Auto-Reload when you load value online. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Clipper is a regional transit card that can be used on all transit in the Bay Area. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Getting Started. We also offer special discounts for children and military personnel. I was charged the wrong fare. 2023 Clipper Vacations. 2020, Metropolitan Transportation Commission. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Log in to your Clipper account to add backup payment. See the Google Pay How-To page for more details. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. You can use cash value on all transit systems that accept Clipper. 2,123 Reviews. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Bicycles are stored on the outside deck subject to the elements. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Skip the side navigation menu and go to the main content. You can load up to $300 on a Clipper card. Check out the r . Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Log in to your account to add a Backup Payment method. Your 31-day pass becomes active the first time you use it to pay a fare. How do I add value to a Clipper card on my phone? Many transit agencies offer some type of 31-day pass for your convenience. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. All rights reserved. Log in to your Cilpper account with the email address we have on file and provide an updated email address. After the end of the sales window, be prepared to pay your fares with cash value. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. TDD/TTY: 711 or 800.735.2929. Make sure you always have a current email address on file. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Privacy Policy. If you forget to tag off, thats the fare you will pay. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. When I tag my card, what do the beeps and lights mean? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance.

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