I purchased 2 tickets through stubhub January 2020. Step 1: Download and Login into MLB Ballpark App. Tix originally purchased Spring 2020, was postponed until today 7/31/21. totally rinky dink. A full-service national event ticket marketplace. Before following any of the steps below, make sure you download the Official Houston Rockets App! It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Tap Tickets Tab (pull down on the screen to refresh if necessary). The Rockets App is free to download and available in the App Store or the Google Play Store. When its time for the event, they can open the app to show their tickets on their phone. Youll be able to transfer money to your bank from your account on AXS.com. I bought two tickets to a New York Islanders game at Nassau Coliseum. (*If you can't remember your password, tap. Youll be able to transfer money to your bank from your account on AXS.com. Go into the app, look at the ticket. If you do not currently have an AXS account you will be instructed to create one during your purchase. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Just follow the simple steps to make the tickets officially yours. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Are screenshots of the barcode valid for entry? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Easy! I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. All Rights Reserved. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Show the ticket in the App at the entrance and get them scanned to enter. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. Theyll also need to get the AXS app. Transfer tickets to friends (for select events). axs allows you to transfer ticket you have bought from within the app. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. When I sell tickets, do I have to deal with the buyer? Your tickets will no longer be listed for others to buy. Customer service all the way to your seat, 2000-2022 StubHub. Never. I have a problem with AXS Tickets Are you having issues? Have screenshots and stuff with timestamps to also prove this is a thing. I tried calling axs.nobody was home. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If they already have an AXS account set up the tickets will go in their account automatically. You will enter your community username and new password and done! Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. Click the Sell button next to the event in your AXS Account. Otherwise you have until your friend creates an account to cancel the transfer. When its time for the event, they can open the app to show their tickets on their phone. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Also, to make it even more . why the hell can they just not send you the tickets in an email, as an option? If you see a Sell button next to your tickets in your account, you can sell them! The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. I was never able to get ahold of SH again. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. When listing tickets, you decide how long your listing will be available for others to buy. For more information, please see our I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). The game is in 36 hours. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. Was wondering if you had any update on how yours is going? Most mobile transfer tickets will not be immediately available. The tickets will be delivered to the buyer automatically. Yes On the review page, click the Transfer button to send the tickets. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. Review listing information and choose Credit Card for payout. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. Many fans find it best to TRANSFER the seats to their guests prior to the event. Yes. They should be able to tell you if the tickets are active. Remember, your friends can always transfer tickets back to you. When I buy tickets, do I have to deal with the seller? If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. AXS handles payment and delivery so buyers and sellers never interact with each other. What are my options here? I purchased tickets for a concert back in February. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). AXS Mobile ID allows for convenience, flexibility and security. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). You also have the option of transferring and listing your tickets for sale prior to the event. Remember, your friends can always transfer tickets back to you. No. How do I transfer AXS Mobile ID? Press question mark to learn the rest of the keyboard shortcuts. 2021 Vivid Seats Ltd. All rights reserved. Flew in for this show. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. SOLD TICKETS VIA AXS. StubHub told me to call AXS and let them know this was due to the show being postponed. i will not book anything on stub hub as a result. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. AXS Mobile ID allows you to manage . Browse your upcoming events and tap the ticket icon for the one you would like to sell. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Tickets Not Showing Up In AXS Hello! You will enter your community username and new password and done! I had flown from TX to NY for this show with my friend. The gig has not been cancelled we just chose not to go. Select the tickets to transfer and enter the recipient's information. Did you find it helpful? If you see a Sell button next to your tickets in your account, you can sell them! On the review page, click the Transfer button to send the tickets. Select the tickets to transfer and enter the recipient's information. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. After the switch, you will enter the email address you use to access the community in order to reset your password. | We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . You'll then be asked to review the transfer. Cookie Notice In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Article. Do you know what number you used to contact AXS? Show the ticket in the App at the entrance and get them scanned to enter. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Ability to transfer and/or sell tickets varies by show and is subject to change. It depends. Select the seats you would like to send. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. I purchased tickets for a concert back in February. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. The Fox Theater Foundation. I followed the directions of creating a AXS account via the email address that they sent me the email. How far in advance can I access my tickets? i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. For more information, please see our I had read on other threads that sometimes the tickets don't transfer until the day of the event. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Its up to the promoter, artist, or team if you can sell tickets or not. As an event draws closer, venues generate the barcodes for each ticket. What if my guests arrive at different times? Yes No Still Need Help? Now we just want to get rid of them ugh. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Enjoy the event! Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. This will help to ensure that you are ready for your event in no time! Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Here's how it works: Click the Transfer button next to the event in your AXS account. No. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. There is no fee for transferring seats and you are allowed unlimited transfers. Third-Party Resale Tickets: Everything You Need to Know. Its up to you! After that, the tickets will be theirs to use with the AXS app. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Here we are. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Sorry we couldn't be helpful. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Site Map | On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Can seats be transferred to someone who doesnt have an AXS account? | We are changing the way you register and sign-in to the StubHub Community. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Can I have multiple tickets on one phone? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. If you already have an AXS account, the tickets will be transferred to your account automatically. Select the tickets to sell, and then set your price and selling options. Ask the Community Contact Support Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Overall, disappointing, but fair. If your friend already has an AXS account, the tickets will be transferred instantaneously. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." This is the QR code you will display upon entering the venue. It depends. Your AXS Mobile ID ticket will now show up. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Theyll also need to get the AXS app. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. What are my options here? This way your guests will be able to enter when they arrive using their own AXS Mobile ID. If your friend already has an AXS account, the tickets will be transferred instantaneously. At this point, you should see your tickets in the MLB Ballpark app. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. [deleted] 1 yr. ago. You may also review your transfers and purchase history at AXS.com. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. No. The concert is tomorrow. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. After completing the account information, you may buy, sell or manage any seats in your account. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. If you do not currently have an AXS account you will be instructed to create one during your purchase. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Browse your upcoming events and tap the ticket icon for the game or event you would. Why did the venue decide to use AXS Mobile ID? With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. OR. There has to be some way, right. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. On the review page, click the Transfer button to send the tickets. i spent the next 2 hours trying to get the axs app to work and get my tickets. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Click the 'Transfer' button and your guest will receive a notification via . As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Even if you call within 48 hours of your event, you will probably get no help at all. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. Sign into your AXS Account and click Listings. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. To login, use the same email address you used when purchasing your tickets. What is AXS Official Resale and where do the tickets come from? Theyll just have to create an AXS account to claim their tickets. Your tickets will no longer be listed for others to buy. Stub hub sent my hockey tickets for a las vegas game to axs. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. No paper tickets required. Tix originally purchased Spring 2020, was postponed until today 7/31/21. AXS Mobile ID tickets are digital and cannot be printed for venue entry. Your guests will need to create an AXS account to receive tickets. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. AXS Mobile ID allows for convenience, flexibility and security. All Rights Reserved. Privacy Policy | These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. 2023 Crypto.com Arena. They assured me that the tickets would be transfered once they got ahold of the seller. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. If you do not currently have an AXS account you will be instructed to create one during your purchase. The event staff will scan this digital barcode to let you and your party into the event. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Yes Click the Transfer button next to the event in your AXS account. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. Bought tickets for a group? Sorry we couldn't be helpful. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Open the App and sign in to see your tickets. Can seats be transferred to someone who doesnt have an AXS account? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Updated a few days later TL;DR: Call the merchant that issued the tickets. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Danielle is the author of this solution article. Its up to you! Reddit and its partners use cookies and similar technologies to provide you with a better experience. and need to send them to a friend, transfer the tickets through your AXS account. Privacy Policy. Thanks! In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Nope. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Tap the gameyou are attending tap View All to see more games. We are changing the way you register and sign-in to the StubHub Community. We bought the tickets through AXS and we have no clue how to sell or transfer them. Tickets Seat numbers it lists 13-16 ? Usually there is a waiting period of a few weeks. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Sorry we couldn't be helpful. How will I know if my transfer was successful? Use the same email you use on StubHub. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). i had the exact same problem. Your guests will need to create an AXS account to receive tickets. Official Tickets and Your Source for Live Entertainment | AXS.com With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. Is there any way to get any assistance? Otherwise you have until your friend creates an account to cancel the transfer. Please help. Open the App and sign in to see your tickets. Press J to jump to the feed. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Click yes, retract now.And youre done! Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Its up to the promoter, artist, or team if you can sell tickets or not. Nope. How will I know if my transfer was successful? Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Lindsay is the author of this solution article. i assume they will try to get me to receive the tickets using axs again. Sign into your AXS Account and click Listings. Cookie Notice The tickets will be delivered to the buyer automatically. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Terms of Service | I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. So you can sell on StubHub or any other way you find. After logging into the app, verify the tickets are available in the app. It got postponed and now we all cant go. Use of this website signifies your agreement to our. This will bring you to the page to confirm the correct email associated with the order. Use of this website signifies your agreement to our. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. it must be some garage shop with three programmers. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. There is no fee for transferring seats and you are allowed unlimited transfers.

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