But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). On one occasion I got as far as selecting the insurance. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. How do I get my AXS Premium tickets once I complete my purchase? Click on the relevent section for more information. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Besk vr hjlpsida fr mer hjlp och support. Mastercard, date running time selected at the russian of purchase. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. x, Hello! We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. By clicking a link you are consenting to this. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. Reply from AXS UK. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). A scan or clear photograph sent by email is acceptable. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. The truth is that paying for insurance to guard against this is a waste of money. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. All attendees must conduct themselves properly at an event. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. I bought these from AXS and paid 214 (bit of a rip off site . You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Ticket Insurance. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Peter Kay tickets --. The availability of tickets is subject to change. I realised I was too late for the standard entry tickets, as they had all sold out. found at the bottom of this page. Thanks for signing up for the event guide! What is delivery delay/ticket printing suppression? According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. . At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . (United Kingdom) You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Seller fees on the Service may vary. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. This policy will apply regardless of how the error occurred. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Holder must possess a ticket to enter the property or venue listed on the ticket. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. We will need these documents as part of the application process and cannot process a refund without them. Because almost every single time I go through them, its a battle to obtain my ticket. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Official Tickets and Your Source for Live Entertainment | AXS.com a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. We have made changes to our Privacy Policy. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Upon your payment in full, you shall be entitled to the tickets you have purchased. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Dollars. You will also be responsible for paying any applicable taxes relating to your purchases. What is ticket insurance? If buyers Payment Method provider does not remit payment, the transaction will be canceled. All photography, filming and other recordings of the event are PROHIBITED. (The reference number will be emailed to you immediately following submission of the online form). For more information, please see our I tried to buy insurance after the fact but . Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. . Ive also heard similar stories from all of my concert going friends. To read the updated Privacy Policy, please. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Why you might ask? Any restrictions on transfer or resale will be communicated to you (e.g. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. 1999-2023 PayPal, Inc. All rights reserved. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. a doctor's note for the illness causing your symptoms. AXS is not responsible for the acts or omissions of any venue or Client. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Show more Show less Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. I don't know why LiveNation pushes them, but it . Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. By browsing this website, you consent to the use of cookies. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. and now it says "refund pending". I went on live chat to sort out getting refunds for postponed tickets. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account.

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