But this would have been bearable had the staff not been downright snotty and rude. We all have bed bug bites all over us and they are very uncomfortable! The room was large, 900 TV channels and reception area inviting. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Food was outstanding! Location off highway was amazingly easy. We stayed here with our two kids. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Freeland admits it's work that can make your skin crawl. If you stayed at this property through Booking.com, you can write a review. The pool was nice and warm There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. It is my hope that you see fit to give us a second chance to win your valuable business back. NEVER again! I would recommend it if you can handle the unfriendliness of the staff. Overall the hotel was very nice as was the experience. Tripadvisor performs checks on reviews. The following reports are from third party sources. Room was a nice surprise- nice size, comfortable beds and chair. All rights reserved. Beautiful little hotel Nobody likes that thought," Freeland said. Seafood, Additional sorting options might be available (by type of traveler, by score, etc). Tasted delicious and the staff was friendly, hard working and good at their jobs. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. I love that they tell you how to get to our room. This meant there was furniture being moved men shouting up and down the hall and dogs barking. A great pool in the lobby which is nice for kids. On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. Good inexpensive place to stay with a very good staff. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs.. "They don't care what your wallet looks like, or what your car you drive. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Restaurant is good. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. Only a customer who booked through Booking.com and stayed at a specific property can write a review. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Dinner, After 2 days of this I requested a move and was told there were no other rooms available at the same rate. - Terms of use - Privacy - Disclaimer. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Acceptable and a good value for amenities. I have never received such terrible treatment in my life!! 2015 The Academy Hotel, Inc. All rights reserved. This service may contain translations powered by Google. The pool looked nice but didnt get a chance to enjoy it. I then contacted the BBB. The mountain view is stunning. All rights reserved. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Rooms were clean & staff at desk was very polite & professional. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. But the complaints stop there. Rooms were clean and comfortable Top notch guest services. Very tranquil atrium area. Steakhouse, The most helpful contributions are detailed and help others make better decisions. This is not a rash, these are bites! Booked this on a major travel site for an incredibly low price. The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. But I could not overlook the bed bugs. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. All of which have experienced no problems. There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Check under the box spring. You may either dine in the restaurant or take your breakfast to go back to your room. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States +1 719 598 5770 From $51 Cheapest rate per night 8.2 Great based on 1,755 reviews Wed 2/1 Sun 2/5 1 room, 2 guests View Deal View Deal View Deal 78 more The Academy Hotel Colorado Springs deals from $51 About The Academy Hotel Colorado Springs Oh, & rooms were almost sound proof! Please note that a deposit fee is charged per night at this property. Friendly and informative front staff. We also missed the free breakfast because it ended at 9am. Take US Highway 24 to Interstate 25 North, Exit 150 North Academy Boulevard, stay in the far right lane, the Best Western the Academy Hotel is the first drive on the right. Great to have an omelette at breakfast! Surprisingly good place with an interesting main lobby / restaurant area. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. more. Error: Prices are the average nightly price provided by our partners and may not include all taxes and fees. The breakfast was awesome. All content should be genuine and unique to the guest. Sincerely, John Wilkins/Owner. If you booked through us and want to leave a review, please sign in first. You can sort and/or filter them by time of year, review score, and more. I was not told that the rooms all along the hallway we being renovated. So what can you do to guard against bringing these bugs home with you the next time you travel? Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. We've sent you an email so you can confirm your subscription. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike NEVER again! NEVER again! Omlet station was great the rest of the food cold and old. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. I never swim with my kids because I hate cold water and was able to swim with them for hours. Booking not found double-check your booking number and PIN then try again. There is nothing classy about the way this staff treats it's guests. Was not really expecting housekeeping but they did come during our 3 day stay. They are also responsible for the costs associated with eradicating the unit of the pests. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. American, The front desk staff were excellent as well as the Hotel itself. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. Free public parking is available at a location nearby (reservation is not needed). Great property as a lay over or destination! The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. Please see our partners for more details. Weird. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Contributions should be appropriate for a global audience. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. The Academy Hotel has 200 spacious accommodations like standard rooms, deluxe rooms, mountain view rooms, family suites, jacuzzi suites, pet-friendly rooms, and accessible rooms for the disabled. Was not really expecting housekeeping but they did come during our 3 day stay. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. This hotel was highly-rated for its very comfy beds. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The bathroom had poop on the toilet when we checked in. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. If bedbug cases are increasing locally, health department officials wouldn't know it. we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! Staff was friendly. We even got an upgrade to our room witch was AWESOME!!! The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . The Academy Hotel 8110 N. Academy Blvd. The Academy Hotel Colorado Springs View Hotel 3,386 reviews 0.1 km from Econo Lodge North Academy Free Wifi Free parking Breakfast included Hampton Inn Colorado Springs I-25 Central View Hotel 32 reviews 0.2 km from Econo Lodge North Academy Free Wifi Free parking Visit hotel website Breakfast included Disgusting! Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. )Icon Color & Report Disclaimer, File a new bed bug report at this location. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. Sincerely, John Wilkins/Owner. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 Colorado Housing Connects can help you navigate housing information and resources. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. "One call per month and I was pretty happy. Very condescending when protocol had changed since last time we stayed. You can only leave a review within 28 days after check-out. 2023 Expedia, Inc., an Expedia Group company. Built in 2017 as an exclusive couples romantic getaway. The facility was a great experience for the modest price. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. The property was run down and the room was awkward and small, especially the bathroom. The facility was a great experience for the modest price., They have a wonderful breakfast bar. She contacted me later in the day and said she would e-mail me their report. They also have very strict protocol on handling complaints such as this. Breakfast buffet daily. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. more. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Comfortable bed, quiet, excellent breakfast! Cocktail hour, Guests are required to show a photo ID and credit card at check-in. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Posts are solely the responsibility of their respective authors. Do you have a room with a view available? Nor could we call out in case of an emergency. This is a particular problem for hotels, motels, and apartments, where turnover of occupants is constant. Yeah right! Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. Try again. I always enjoy staying here! The Academy Hotel is independently owned and operated. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Also the heater in my room didnt work I had to use a portable heater to heat the room. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . Great value! Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. when there are so many other options, close by, we will not be staying here again. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Staff was amazingly friendly. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. I did not like how dark the place was, and how murky the pool was. I would not choose this location again on futre trips. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. We enjoyed the warm indoor pool and the breakfast options. Its an older hotel, but its clean and the free breakfast makes it a must stay. Site content 2006-2019 Maciej Ceglowski language, whether its just a rating or contains comments as well, etc.). The room was very nice, clean and in great condition. Cancellation and prepayment policies vary according to accommodations type. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. We verify reviews to ensure the traveler booked with Expedia Group. Get exclusive access to members-only deals by email. Highly recommend. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. I really didn't know about bed bugs at the time. I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. I would definitely stay again! This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. <[emailprotected]edbugregistry.com>. The Academy Hotel Colorado Springs 8110 North Academy Blvd., Colorado Springs, CO 80920 United States (USA) near Exit 150b a on I-25 (~0.3mi) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 3.5 Star Property Previous Next Check availability Very Good 4.0 /5 Based on 2959 guest reviews Show Guest Reviews We all have bed bug bites all over us and they are very uncomfortable! Pizza, You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. We went back to the area for spring break and decided to stay there again because of the location and price. Called back immediately to report and the GM called back fe. Colorado Springs actually moved down 19 spots on the list from 2012 when it was .
